Return and Exchange Policy

Returns 

Should you be unhappy with your purchase or prefer to exchange for a different size and/or style, we will refund or exchange any unworn, unaltered merchandise within 30 days of the purchase date (there will be a 15% restocking fee on all returns).  Any items returned in damaged condition/missing the original shoebox or 30 days past the purchase date are not eligible for a refund. 

To be eligible for a refund:

  • Your item must be new and unworn.  It must also be in the original packaging. Eg. Shoes in the original shoebox then placed in the original shipping box or your own shipping box.
  • Please write your full name, order number and reason for return in your package.

Unfortunately, we do not provide free shipping return labels.

Our return address:
On The Edge 
3408 Blackhawk Plaza 
Danville, California 94506

Once your return is received and inspected, you will be notified of your refund.

If approved, your refund will be processed subject to the 15% restocking fee and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 1-2 weeks for refunds to be processed. Depending on shipping time and credit card company processing time, a refund may take up to 1-2 billing cycles to appear on your bank statement.

Late or missing refunds (if applicable):
If you haven’t received your refund back yet:
1) First check your bank account
2) Then contact your credit card company as it may take some time before your refund is officially listed in your transaction
3) Next contact your bank. There is often some processing time before a refund is posted

Any questions, concerns or issues, please contact us at customercare@shopontheedge.com. We will gladly assist you!

 

Exchanges

If you would like to exchange for a different size/color/style, please place a new order online and send us back the original item. Contact us at customercare@shopontheedge.com for any assistance.  Shipping the product back will be at your own expense.

All refunds are subject to the 15% restocking fee and are processed once we receive your returned item, this may take 3 to 10 days to appear in your account, depending on your bank.