Return Policy

Not Satisfied? 

Should you be unhappy with your purchase or would like to exchange for a different size or style, we can refund or exchange any unworn, unaltered, or defective merchandise within 30 days of the original purchase date. Please note that if shoes show obvious wear, they cannot and will not be exchanged/returned. Shoes must be in the original box. Shoes returned without a shoebox will NOT receive a full refund.

*Sale and final sale styles as noted in product descriptions cannot be returned/exchanged.* 


Returns Policy

Returns are easy! Simply complete the 'Returns & Exchanges' form included with your shipment. Shipping for returns will be at your own expense, unless we have erroneously shipped you an item. Please allow up to 1-2 weeks for refunds to be processed. Depending on shipping time and credit card company processing time, a refund may take up to 1-2 billing cycles to appear on your bank statement.


Return address:

On The Edge
3408 Blackhawk Plaza
Danville, CA 94506

Exchange Policy

Exchanges are easy! Simply complete the 'Returns & Exchanges' form with your desired style/size and include it with your return. To verify that item is in stock and ready to be exchanged, we highly encourage you to inquire with customer service first at for live accurate inventory feed.