Return and Exchanges Policy

Returns

Our return policy lasts for 30 days. If 30 days have past since your purchase, we unfortunately cannot offer an exchange or refund (excluding Christmas and Thanksgiving Day).

 

To be eligible for a return:

  •  Your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
  • Please fill out the returns/exchanges form provided when you received your order so that we can quickly track who the package came from (If you have lost your form, please include your full name and reason for return in your package on a piece of paper).

Partial/full refunds are granted only if an item returned is not in its original condition, is damaged or missing parts for reasons not due to our error.

Our return address is:
On The Edge 
3408 Blackhawk Plaza 
Danville, California 94506

 

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 1-2 weeks for refunds to be processed. Depending on shipping time and credit card company processing time, a refund may take up to 1-2 billing cycles to appear on your bank statement.

Late or missing refunds (if applicable):
If you haven’t received your refund back yet:
1) First check your bank account
2) Then contact your credit card company as it may take some time before your refund is officially listed in your transaction
3) Next contact your bank. There is often some processing time before a refund is posted

If you have completed these steps and have still yet to receive your refund, please contact us at customercare@shopontheedge.com.

 

Exchanges

We only replace items if they are defective, damaged or that the size you have ordered is incorrect. If you need to exchange for the same item, send us an email at customercare@shopontheedge.com first to ask if we have the same item in a different size. Shipping the product back will be at your own expense but we will gladly ship your exchanged item out for free.

We will promptly make an exchange when possible and update you on the progress. Don't worry, our team will take great care of you!

Our return address is:
On The Edge
3408 Blackhawk Plaza
Danville, California 94506

Return of Gifts
If you require a refund on a gift that has been sent to the recipient, we will need the shoes returned before a refund only on an On The Edge physical store or e-gift card can be issued either to you or the recipient. The amount on the card will be equivalent to the price of the shoe purchased.

Shipping costs will be at your own expense unfortunately. Contact us at customercare@shopontheedge.com for assistance.